When will you ship rewards?
We are currently expecting to start shipping at the beginning of February, 2020.
Last updated: January 13, 2020 17:21
What if I need to change my address?
One of the reasons we wait to send out surveys is to help minimize incorrect addresses. If you need to change your mailing address, you can log back in to BackerKit and make the edit before we lock down orders at the end of January.
Last updated: January 13, 2020 17:25
When will my card be charged?
We will charge cards after we lock down the surveys and immediately before we start shipping. This should happen at the end of January. We will send out a Kickstarter Update just before we lock the surveys and start the shipping process.
Last updated: January 13, 2020 17:27
You guys are awesome, how can we help you keep making awesome comics?
First off, thank you. Secondly, tell your friends. Share the love, and follow us on social media.
Last updated: January 13, 2020 17:28
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.